Terms and Conditions, Return, Refund, and Shipping Policy

Introduction

Welcome to Texce! These terms and conditions govern your use of our website and the purchase of products from Texce. By accessing our website or placing an order, you agree to be bound by these terms and conditions.

Ordering and Payment

When you place an order with Texce, you are making an offer to purchase the products in your cart. We reserve the right to accept or reject your offer. Orders are subject to product availability. If an item is out of stock, we will notify you and either cancel the order or offer a replacement/refund. Payment must be made in full before we dispatch your order.

Product Information

We strive to ensure that all product descriptions and images on our website are accurate. However, we cannot guarantee that colors or details will be exactly as they appear on your screen due to variations in display settings. Product dimensions and weights are approximate. Minor variations may occur due to manufacturing processes.

Shipping and Delivery

We aim to dispatch orders within 2-3 business days from the time of purchase, with most deliveries reaching you within a week (depending on your location). Shipping costs and estimated delivery times vary by location and will be displayed at checkout

Note: While we strive to meet these timelines, delivery speeds may vary due to external factors. Texce is not liable for delays caused by shipping carriers, customs, weather, or other unforeseen circumstances.

Returns and Exchanges

We want you to be completely satisfied with your Texce purchase. If you are not happy with your order for any reason, you may return it for a refund or exchange within 7-10 days of receiving your order. Please refer to our Returns & Exchanges policy for detailed instructions.

Intellectual Property

All content on the Texce website, including images, text, logos, and trademarks, is the property of Texce or its licensors and is protected by copyright and other intellectual property laws. You may not use or reproduce any content without our prior written consent.

Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu.

Contact Us

If you have any questions or concerns about these terms and conditions, please contact us at infotexce@gmail.com

Changes to Terms and Conditions

Texce reserves the right to update or modify these terms and conditions at any time without prior notice. Please review this page regularly for any changes.

By using the Texce website or purchasing products from us, you agree to abide by these terms and conditions. Thank you for choosing Texce

Return, Refund & Shipping Policy

At Texce, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we’re here to help.

Returns:

You may return unused items within 10 days of the delivery date for a full refund or exchange. To initiate a return, please contact our team at infotexce@gmail.com​ with your order number and reason for return. Once your return is approved, we will provide you with a return shipping label. Please ensure the item is securely packed and returned to us. Upon receiving your returned item, we will inspect it and process your refund or exchange within 7-10 business days. To be eligible for a return, items must be unused, in original packaging, and accompanied by proof of purchase. Returns must be initiated within 10 days of delivery

Refunds:

Refunds will be issued to the original payment method used for the purchase. Refunds are processed within 2 business days after approval and credited to your original payment method within 4-7 business days, depending on your bank. Depending on your bank or credit card company, it may take additional time for the refund to reflect in your account. Please note that shipping charges are non-refundable unless the return is due to an error on our part.

Exchanges:

For approved exchanges, we will dispatch the replacement product within 2-3 business days of receiving the returned item. You can expect delivery within a week (location-dependent).

Note: While we strive to meet these timelines, delays may occur due to carrier delays, remote locations, or unforeseen circumstances. Texce is not responsible for delays once the replacement order is handed over to the shipping partner.

Damaged or Defective Items:

If you receive a damaged or defective item, report within 48 hours of delivery with photo evidence. We will arrange a free return and replacement at no extra cost.

Final Sale Items:

Final sale items (clearance/discounted products) are not eligible for return or exchange unless they are damaged or defective upon receipt.

Contact Us:

If you have any further questions about our Return & Refund Policy, please don’t hesitate to contact us at infotexce@gmail.com​

Thank you for choosing Texce. We appreciate your support and understanding.

Shipping Policy:

At Texce, we strive to provide you with the best shopping experience possible, from browsing our collections to receiving your order at your doorstep. Here’s everything you need to know about our shipping policy.

• Orders are typically processed and shipped within 2-3 business days of being placed. You can generally expect delivery within a week (location-dependent).
• During peak seasons or promotional periods, processing times may be slightly longer, but we always do our best to get your order to you as quickly as possible.
• We offer several shipping options to accommodate your needs, including standard and expedited shipping. The available shipping methods will be displayed at checkout, along with estimated delivery time and costs.
• We currently offer nationwide shipping. Please note that some restrictions may apply due to international shipping regulations or logistical constraints.
• Shipping costs are calculated based on the weight of your order, your selected shipping cost will be displayed at checkout before you finalize your purchase.
• Once your order has been shipped, you will receive a shipping confirmation email containing tracking number to monitor the progress of your package as it makes its way to you.
• Delivery times vary depending on your selected shipping method and your location. While we do our best to ensure timely delivery. Please note that external factors such as inclement weather may occasionally cause delays beyond our control.
• We partner with trusted shipping carriers to ensure safe and timely deliveries. While we strive for excellence, occasional delays or issues beyond our control (e.g., weather, customs, or logistical delays) may occur
• If you have any questions or concerns regarding your order or our shipping policy, please do not hesitate to contact our team. We are here to help and will do everything we can to assist you.

Thank you for choosing Texce for your needs. We appreciate your support and look forward to serving you!

Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at infotexce@gmail.com

By using our website and providing your information to us, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

Legal Name: Maya Designs

Registered Address: 4/50, Nakkirar Salai, Mogappair East, Chennai – 600037

Contact: 9941311650, 9884436905

Mail: infotexce@gmail.com​

Customer support is available Monday to Friday, 10 AM to 6 PM IST.